Access denied? Digital inequality in transport services

Digitalisation in transport services offers many benefits for travellers. However, not everyone is willing or able to follow the new, more less formal requirements digitalisation has brought along. Existing reviews on intersection between Information and Communication Technologies (ICTs) mobility cover a range of vantage points, but perspective how various levels engagement with digital technologies affect access navigation been addressed yet. In communication science, studying disparities terms ICT appropriation their consequences known as inequality research. This review paper aims at shedding light what context consists its are. To do so, we define use conceptual framework analysis services. The twenty-five papers, selected our systematic literature search, shows that there burgeoning interest this topic. Vulnerability exists along dimensions age, income, education, ethnicity, gender geographical region. We find motivations material get attention than skills effective usage. Nevertheless, acknowledges having technology does mean people benefit from offer. Furthermore, characteristics ICTs impact one’s possibilities technologies, such user-friendly is. Data-driven algorithm-based decision-making present particularly pernicious form exclusion As are progressively becoming indispensable navigate world services, low may create new layer disadvantage, possibly top existing ones. Although can be part solution it also problem. With network effects play, might start relative disadvantage turn into an absolute disadvantage. Given nascent state research much remains understood. Suggested avenues include mechanisms contribution importantly, solutions mitigate impacts.